Information We Collect
We collect information to provide and improve our Service. The types of information we collect include:
1. Information You Provide
Account Information: When you register for an account, we collect details such as your name, email address, company name, and password.
Payment Information: If you subscribe to a paid plan, we may collect billing and payment details (generally processed securely by a third-party payment provider).
Communications: If you contact us directly (for support or otherwise), we may collect additional information you provide.
2. Information Collected Automatically
Usage Data: We collect information on how you interact with the Service, such as features used, actions taken, and the time, frequency, and duration of your activities.
Device and Log Information: We collect details about the device you use to access the Service, including IP address, browser type, operating system, device identifiers, and pages visited.
Cookies and Similar Technologies: We use cookies and tracking technologies to operate the Service, analyze usage, and improve your experience.
3. Customer Data (“Client Data”)
Our Service allows you to input, upload, and manage data related to your business (e.g., customer, sales, and inventory information). In relation to Client Data:
You (or your organization) act as the Data Controller, and
We act as the Data Processor (as defined under the LGPD and equivalent laws).
We process Client Data strictly in accordance with your instructions, the terms of our agreement, and solely for the purpose of providing and maintaining the Service.
How We Use Your Information
We use the information we collect (excluding Client Data, which is processed under your instructions) to:
Provide, operate, and maintain the Service.
Process transactions and manage your account.
Improve, personalize, and expand the Service.
Analyze how the Service is used and develop new features.
Communicate with you (directly or through partners), including for support, updates, or—with your consent—marketing purposes.
Detect, prevent, and address fraud, abuse, or security issues.
Comply with legal and regulatory requirements.
Sharing and Disclosure of Information
We take your privacy seriously. We do not sell or rent your personal data. We may share information only in the following cases:
Service Providers: With trusted third-party providers that help operate the Service (e.g., cloud hosting, payment processors, analytics, customer support tools). These providers only access what is necessary, under strict confidentiality and security obligations.
Legal Requirements: When required by law, regulation, legal process, or government request.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. You will be notified of any change in ownership or control.
With Your Consent: We may share your information with third parties when you provide explicit consent.
Client Data: We do not sell, rent, or share Client Data for marketing or unrelated purposes. Access is strictly limited to what is required to provide the Service, deliver support, or as required by law.
Data Security
We implement appropriate technical, administrative, and organizational measures to protect the data we collect against loss, theft, misuse, and unauthorized access. However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
Personal Data (e.g., Account Information): Retained as long as necessary to provide the Service, comply with obligations, or as required by law (e.g., tax or legal requirements).
Client Data: Retained for as long as you maintain an active account. Upon termination, Client Data will be deleted or anonymized in accordance with our Terms of Service and applicable laws.
Your Privacy Rights (LGPD)
If you are subject to the LGPD (Brazil’s General Data Protection Law), you have the following rights:
Confirmation of whether we process your personal data.
Access to your data.
Correction of incomplete, inaccurate, or outdated data.
Anonymization, blocking, or deletion of unnecessary or unlawfully processed data.
Data portability to another provider.
Deletion of data processed with your consent (except where retention is legally required).
Information about third parties with whom we share data.
Information about your right to refuse consent and the consequences of refusal.
Revocation of consent at any time.
To exercise these rights, contact us at support@shopwyse.com.br. You may also manage some information directly in your account settings.
Cookies
We use essential cookies to operate the Service and, with your consent, analytics cookies to improve your experience. You can manage cookie preferences via your browser settings or our consent management tool (where available). Disabling certain cookies may impact functionality.
Children’s Privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor without appropriate consent, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operations. If we make significant changes, we will notify you by updating the “Last Updated” date on this page and/or through other communication methods. We encourage you to review this Policy regularly.
Contact
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us at:
support@getshopwyse.com